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Refund Policy

1. Customer:​

Ecomdy apply this refund policy to all customers who arise transactions and have a request for refund with Ecomdy without violating or suspecting fraud in payment. Ecomdy may require confirmation for transaction information before making a refund.

2. Refunded balance:​

  • Ecomdy refunds the remaining balance at that time including the remaining money on the TikTok ads account (after 3 hours since stopping all ad campaigns) and the balance on the Ecomdy account.
  • All incurred costs when using Ecomdy services will not be refunded.
  • Ecomdy refunds 100% of the amount only in case our customer has not yet been granted a TikTok ads account.
note

Ecomdy will not support refunding remaining balance from suspending ad account if our ad account is fined (being suspended) for any reason as TikTok policy.

Here are some typical reasons that get ad account suspended and Ecomdy can not guarantee for those cases:
- Deploying products or services without obtaining prior approval from Ecomdy Media
- Running prohibited products, such as weight loss, endocrine, sexual health, breast augmentation, MLM, financial, gambling, etc.
- Advertisers engaging in spam actor/bad actor activities.
- Altering landing page content, running landing pages featuring individuals wearing badges, doctors, third-party logos, or having redirect links that violate unauthorized product guidelines.
- Users associated with ad accounts that have a history of policy violations, engage in system evasion, or intentionally fail to pay advertising expenses will have their accounts suspended without refunds.
- Violating TikTok's policies: https://ads.tiktok.com/help/article/advertising-on-tiktok-first-things-to-note?lang=en#anchor-0

3. Payment methods:​

  • Ecomdy will make a refund with the payment method and currency unit that customers have paid for Ecomdy.

4. Processing time:​

  • Ecomdy will refund your remaining amount within 1-5 working days after receiving the customer’s confirmation of the closing balance
  • Customer can receive the refunded amount within 5-10 working days depending on the payment methods and each international payment gateway.

5. How to request a Refund​

If you want to request a refund, please leave your request in chat box and these information:

  • Your Ecomdy email.
  • Reason for refund.
  • Payment information.