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Support Channel

Support teams and how to contact.

1. Our weekly online call classes for beginners​

Join Ecomdy’s beginner-friendly community to learn TikTok Ads from scratch, connect with other beginners, and join our weekly online call classes for beginners with live guidance from the team!
Link group: https://chat.whatsapp.com/KWhpNMGAuE4Cuf5p9fWCDB?mode=gi_t

2. Contact us​

You can contact us through the following channels:

a. Livechat team help you​

The Livechat team responds to and supports customers during their initial contact

  • Verify customers on Ecomdy's system.
  • Obtains information about the customer's chat.
  • Determines whether to provide direct support or transfer the chat to an appropriate team.

How to contact the Livechat team?

Ecomdy platform's box chat (Highly recommend)

support

Other channels

b. Account Manager help you​

Ecomdy's AM (Account Manager) team is available to assist you if you need help. An Account Manager is a professional who is responsible for:

  • Support customers to create advertising accounts and guide customers to set up effective advertising campaigns on TikTok
  • Manage accounts and handle account-related issues, control violations
  • Consulting on optimizing advertising campaigns and helping customers develop and grow strongly not only on TikTok but also on their own business

How to contact the AM team?

  • AM will support customers via Whatsapp (with the WhatsApp link the customer provided when registering the account).
  • Alternatively, customers can contact the Livechat team, and the Livechat team will then forward the request to AM for assistance.