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How to access TikTok ad account?

1. Get a Ecomdy TikTok Ad Account​

Once a customer completes the registration for an Ecomdy account, verification, and successfully tops up their account, Ecomdy will provide an ad account to the customer. For detailed steps on how to get a TikTok Agency Advertising Account, please see .

2. Why can not access the Ecomdy TikTok ad account?​

Case 1: Ad account is closed for inactivity within 60 days​

Because TikTok requires quota ad accounts, the platform will remove and close all the ad accounts that were not active for the last 60 days. We always send users a notification email 3 times to remind them before removing it, and in case we don't get a response, we will take action on it. In that case, please follow the instructions below:

  1. Regularly check emails from Ecomdy to ensure you can reactivate your ad account as quickly as possible.

  2. If it's been over 60 days and you haven't clicked reactive, please contact our support team (AM/LC) directly to get more assistance.

See How to get our support.

Case 2: Don't have permission to access the ad account​

Access your ad account from your Business Center:

  • Access to your Business Center.
  • In the tab Z"Advertiser accounts" or "Member".
  • Select the TikTok ad account shared by Ecomdy Media.
  • Click "Assign new member".

account

  • Select a role for your own account "Admin/ Operator/ Analyst" (usually: Admin).
  • Then, you can start your ad campaigns on TikTok.

account