Credit card

Payment process via Credit Card

Payment via Credit card

• Select the 'Add Balance' button and select 'Credit Card' as your payment method.

Step 1: Add your credit card

• Click 'Add Credit Card'

• Fill in information:
  • Email
  • Card Number
  • Expired
  • CVC
  • Name on Card
• Click the button 'Add Card'

Step 2: Activate your credit card

In Credit Card tab >> click 'Active now'

Click 'Get code' to receive the code for verifying your card

The system will charge $0.5 from your credit card for the verification step, and this amount will be transferred to your Ecomdy balance.
=> Click 'Yes' to confirm

A 4-digit OTP has been sent to you. Please check your:

• SMS
• Email banking
• iBanking statement (app or web - please check "History Transaction")
• Banking service statements (such as: Payoneer, PingPong, Wise, Amex...)

Enter your code and click "Activate"

Your credit card is active now

Step 3: Add balance by Credit Card

• After activating your card, select the credit card you want to use
• Enter the amount and click 'Top up'

Step 4: Remove your Credit Card

If you want to remove the credit card from our platform, click the icon 'Delete'

Click 'OK'

FAQ

1. How to get OTP

A 4-digits OTP has been sent to you. Please check your:

• SMS
• Email banking
• iBanking statement (app or web - please check "History Transaction")
• Banking service statement (Such as: Payoneer, PingPong, Wise, Amex...)

Example

• OTP send to SMS

• OTP send to iBanking statement (App) Please check "History Transaction"

• OTP send to iBanking statement (Web)

2. Do not receive OTP code

If Ecomdy platform has charged $0.50 from your credit card, you still have not received the OTP. Please prove you are the cardholder. Then we will resend OTP to you.

For virtual card

• Please send us full screenshot clearly shows the following information:

      - Card service link
      - Cardholder name
      - Last 4 digits of card number
      - Expiration date 
      - The current time on your computer
  Please cover your card number and show only the last four digits for safety reasons.

For physical card

• Please send us a photo of you holding your credit card and a handwritten note Your card clearly show:

1. Cardholder name
2. Last 4 digits of card number
3. Expiration date A handwritten note "Ecomdy Media - Your country current time - Date"

Please cover your card number and show only the last four digits for safety reasons.

3. Your Credit Card is declined

There are 3 common reasons why your card is declined (Stripe responses to support team)

• Your card is insufficient funds --> Please check the balance and try again or change another card.
• The bank returned the decline code do_not_honor, and did not provide any other information --> Please contact your card issuer or change another card.
• If your card still declined, it's because the international payment gateway Stripe declined your card. Ecomdy Media can't change or interfere with this case --> Please use another payment method: Payoneer/USDT/Paypal...